need a contact number

Forum|Forum|5 years ago
November 5, 2020
3 replies
523 views

I've signed up and paid for theCreative Cloud but email address was put in incorrectly in error, so cannot access anything! I did the whole process again and all is fine but obviously I need to somehow delete the first subscription before the trial runs out, does anyone know how to do this? I don't know the incorrect email to use it to sign in and do this online so I need to speak to someone who can access my account and see I have 2 subscriptions, and delete one. Thanks. Based in UK.

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Correct answer John T Smith

https://helpx.adobe.com/contact/phone.html

John T Smith

Correct answer

Community Expert

https://helpx.adobe.com/contact/phone.html

LinSims

Community Expert

Since you don't know what the incorrect email is, I would suggest performing a web search for Adobe customer support to get a regionally appropriate phone number. You are definitely going to need to talk to someone directly.

Just Shoot Me

Legend

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.

I hope this helps. Best of luck to you.

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

Best of Luck

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