Need a payment receipt or invoice

Forum|Forum|8 years ago
July 22, 2017
2 replies
4567 views

Dear Adobe,

I cannot find any invoice in the plan details because of the Error SYS_000001.

Please send the bills by mail (from April 2017 to now) and settle this issue, here is the information of payment:

Date / Payment ID / Price

1. 24/06/2017

40127033300

388.00 HKD

2. 24/05/2017

39562002300

388.00 HKD

3. 29/04/2017

10908558105

388.00 HKD

Ps. Please contact me by email: personal info deleted, forum policy

Thanks,

Vanessa

Creative Cloud

Correct answer kglad

these are public forums and most of us are not adobe employees that can access your account.

if you're unable to handle this yourself using the advice in message 1, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad

Correct answer

Community Expert

these are public forums and most of us are not adobe employees that can access your account.

if you're unable to handle this yourself using the advice in message 1, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Ann Bens

Community Expert

Have you tried with a different browser?

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