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vanessal19438199
Participant
July 22, 2017
Answered

Need a payment receipt or invoice

  • July 22, 2017
  • 2 replies
  • 4566 views

Dear Adobe,

I cannot find any invoice in the plan details because of the Error SYS_000001.

Please send the bills by mail (from April 2017 to now) and settle this issue, here is the information of payment:

Date  /  Payment ID  / Price

1. 24/06/201740127033300388.00 HKD
2. 24/05/201739562002300388.00 HKD
3. 29/04/201710908558105388.00 HKD

Ps. Please contact me by email: personal info deleted, forum policy

Thanks,

Vanessa

    Correct answer kglad

    these are public forums and most of us are not adobe employees that can access your account.

    if you're unable to handle this yourself using the advice in message 1, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 22, 2017

    these are public forums and most of us are not adobe employees that can access your account.

    if you're unable to handle this yourself using the advice in message 1, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 22, 2017

    Have you tried with a different browser?

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