Skip to main content
G
GameDuchess
Participant
March 28, 2017
Answered

NEED A REP WHO SPEAKS AND UNDERSTANDS ENGLISH

  • March 28, 2017
  • 3 replies
  • 670 views

I need an Adobe support person who is actually going to understand my problem and fix it. The persons I keep getting by phone and chat keep screwing up my account!

I had a Photoshop cloud plan that had PayPal as the payment method. For some reason the payment stopped going through even though there was no problem from the PayPal side. I kept trying to change the payment method but you can't do it online if you have PayPal (you can't change it to a credit card which is stupidly frustrating and ridiculous!).

I tried to do it by phone and the person was confused and totally not helpful. I gave up for several months until finally the plan expired because the payment wasn't going through.

I called in again and tried to change the payment but they told me they couldn't because the plan had expired and I would have to get a new plan. So I got a new plan with a credit card. Then I decided I wanted to prepay for the full year rather than pay by month and went into my account to do that and I see I now have TWO Photoshop Photography plans, one with PayPal listed STILL trying to charge my PayPal and failing, and the new one with the credit card payment.

So I tried using the chat this time to get this fixed. The person was very confused and didn't speak English well at all and tried to cancel my NEW account and I had to literally speak like a three year old to finally get them to understand I had two accounts when I should have ONE.

So they finally did cancel the PayPal linked duplicate account and then I got an email saying I would be CHARGED $40 for cancelling the duplicate account because I cancelled my subscription early!

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR. I am so so so tired of every time I have to deal with Adobe customer service the person I am speaking with is totally clueless, freaks out if they have to do anything off script, and most of the time I can't understand them and they totally don't understand me!

ALSO, you need a support EMAIL ADDRESS.

Your Case Number:0221592037

    This topic has been closed for replies.
    Correct answer Rajashree Bhattacharya

    Hi laurav25746527

    I was able to initiate the refund for the cancellation fee & also confirmed via Social Media. Case # 0221597245 .

    Regards

    Rajashree

    Adobe Customer Care (@AdobeCare) · Twitter

    https://twitter.com/AdobeCare

    3 replies

    L
    Lamont Campbell
    Participant
    August 18, 2021

    Thank you for posting this. I'm going through the same exact thing with my Adobe account. Very frustrating!!

    Rajashree Bhattacharya
    Rajashree BhattacharyaCorrect answer
    Legend
    March 29, 2017

    Hi laurav25746527

    I was able to initiate the refund for the cancellation fee & also confirmed via Social Media. Case # 0221597245 .

    Regards

    Rajashree

    Adobe Customer Care (@AdobeCare) · Twitter

    https://twitter.com/AdobeCare

      G
      GameDuchessAuthor
      Participant
      March 29, 2017

      Thank you to the social media customer support team for properly resolving my issues after I had such extreme difficulty by phone and via live chat over the past few months. It has become increasingly difficult to deal with Adobe support via phone or chat as there is a severe communication issue with the reps who don't seem to understand what to do if they have to go off script for an unusual problem (or even a usual one). So I really appreciated the support from the Twitter team to get my issues resolved in just a few hours that have been plaguing me for months on end and the reps through phone and live chat only made the problems worse, not better!

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      March 28, 2017

      This is a user-to-user support forum to help with working with Photoshop. Adobe staff sometimes respond but you really need to contact Adobe about payment issues.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices