Need account review for unexpected Creative Cloud renewal (August 2026)

Hello Adobe Team,

I am requesting a review of my billing case.

Today I discovered that my Creative Cloud Pro subscription had continued renewing automatically. The payment card belongs to a family member, while the Adobe account is mine, so neither of us realized the subscription was still active.

As soon as I noticed it today, I immediately canceled the subscription.

I would sincerely appreciate it if you could consider my case as a one-time exception and help with:

• Refunding the most recent subscription charge.
• Refunding or waiving the early cancellation fee.
• Reviewing whether any previous charges may also be eligible for a refund.

I have not actively used the subscription during this period.

For security reasons, I can provide my Adobe account email and order number through private message.

Thank you for your time and consideration.