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J
Johan38320924sb1c
Participant
June 28, 2024
Question

Need help accessing my account

  • June 28, 2024
  • 1 reply
  • 368 views

I cant access my account due to forgotten gmail. Is it possible to change the gmail but keep the account? I dont want do end the subscription but right now i cant access the account because i dont have the password to my gmail. Is it possible to solve?

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1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
June 28, 2024

@Johan38320924sb1c is this an individual or enterprise account?

J
Johan38320924sb1cAuthor
Participant
June 28, 2024

Its a individual Lightroom account 

 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
June 28, 2024

@Johan38320924sb1c You'll need to contact Adobe Customer Care. Your best bet is to try via X (Twitter)  @adobecare since you cannot log into Adobe.com without your email.

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