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Participant
September 17, 2025
Question

Need Help Canceling an Old School Account

  • September 17, 2025
  • 1 reply
  • 123 views

Hi,

We have been paying for years for an old Adobe School Photo Account ($9.99 per month) for my daughter.  The email associated with the account is her old teacher who no longer works at the school.  I am not even sure that the school is open anymore as it was while we were overseas in Kyiv.  Help!

    1 reply

    kglad
    Community Expert
    Community Expert
    September 17, 2025

    do you know the id/password for the account?

    kay_3187Author
    Participant
    September 17, 2025

    Thank you.  Trying to see if my daughter might have something.  Again, the email associated (which, I think, would be the id) is someone from that old school.  When I checked on the charge, a partial email came up and it was definitely from the old school in Ukraine.

    kglad
    Community Expert
    Community Expert
    September 17, 2025