Need Help Canceling an Old School Account

Forum|Forum|4 months ago
September 17, 2025
1 reply
123 views

Hi,

We have been paying for years for an old Adobe School Photo Account ($9.99 per month) for my daughter. The email associated with the account is her old teacher who no longer works at the school. I am not even sure that the school is open anymore as it was while we were overseas in Kyiv. Help!

kglad

Community Expert

do you know the id/password for the account?

K

kay_3187Author

Participant

Thank you. Trying to see if my daughter might have something. Again, the email associated (which, I think, would be the id) is someone from that old school. When I checked on the charge, a partial email came up and it was definitely from the old school in Ukraine.

kglad

Community Expert

you can get some info here https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded