Need help canceling my subscription (Billed directly by Adobe)

Forum|Forum|2 days ago
August 19, 2026
2 replies
8 views

Hello,

I like to cancel my Adobe subscription, but I am having trouble finding the option to cancel it under my account management page (account.adobe.com).

My payment was processed directly through Adobe (not via the Apple App Store), but the cancellation button is not appearing for me. Could you please assist me with canceling my plan and checking if I am eligible for a full refund?
Thank you!

kglad

Community Expert

make sure there’s no payment problem shown on your account, then try using a mobile phone's updated non-opera browser with wifi disabled.

M

Manan Joshi

Community Expert

Refer the following article to understand how to cancel the plan

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

If you are still unable to do it yourself then contact Adobe Support. Use the following link to chat with them https://helpx.adobe.com/contact.html?rghtup=autoOpen

For refund rules refer the following article https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.