Need Help Cancelling My After Effects 1-week Free Trial

Forum|Forum|1 year ago
January 27, 2025
3 replies
1116 views

I’m reaching out because I’m struggling to cancel my 1-week free trial for Adobe After Effects. I’ve followed the instructions provided, but I can’t seem to find the option to cancel before the trial period ends and I get charged.

If anyone has successfully managed to cancel their trial or knows a workaround, I would really appreciate your guidance. This has been quite frustrating, and I feel that the cancellation process should be more transparent and straightforward for users.

Thank you in advance for any help or advice you can offer!

Bug

gupta shivangi

Legend

Hi @elman_9507,

Thanks for reaching out to the community. I can see that your subscription is active since last 20 days. Have you decided to continue with the subscription?

Let us know if you have any questions.

^Shivangi

E

elman_9507Author

Participant

Hi Shivangi,

As I have already mentioned, I do not want to continue my subscription. I have been trying to cancel my 7-day free trial, but for some reason, the cancellation option is not available. Could you please look into this and provide a solution? Also, I would like to confirm whether I will be charged if this issue is not resolved in time.

I would appreciate your prompt assistance.

kglad

Community Expert

@elman_9507

you're 2 weeks past the free trial. if you have an annual subscription and cancel now, you will be subject to an early cancellation fee as described in the link in my first reply.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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