Need help? Don't contact chat support.

Khadijah, I am sorry you are encountering problems tracking down charges to your credit card. I reviewed the account you used to post to this public discussion forum, but I see no record of you contacting us on this account. You can speak with a member of our support team by clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen  If the chat window fails to open, then please use a different device.

I would also encourage you to bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how you can review your recent support interactions.

Khadijah, as you already stated, there are no active memberships under the account you used to post to this public discussion forum. Make sure that you are prepared with any alternative contact information, such as phone numbers or e-mail addresses, that could have been used to create the account that is being charged.

If your card was compromised, this is a bank fraud matter.  CONTACT YOUR BANK immediately.  They will ask you to sign some legal papers before launching a fraud investigation with law enforcement and closing the account to further purchases.

Adobe is a victim too. They can't help you.  Only your bank can help you. 

Good luck!

if your card has been used by someone that you did not authorize to use your card, that's fraud.

report fraud to your credit card company.  they'll handle this.

otoh, if you think a family member (or you inadvertentl) used your card and don't want to cause legal trouble for them, you may not want to report fraud.