need help from a human agent, but that's only available with a paid plan. And I can't buy a paid plan because my account country was set to Russia by mistake — I live in Spain — and only an agent can change it. Please connect me with a person.

Question

Can’t purchase Firefly: account country wrongly set to Russia, no way to change itI live in Spain and I’m trying to buy Firefly Standard (monthly). Checkout fails with: “Transactions in your region (RU) are currently restricted.”My account country is set to Russia, which is wrong — I’m a resident of Spain and will pay with a Spanish/EU card.What I’ve tried:Account settings at account.adobe.com — there is no option to change country/region.	Support chat — the bot says it can only connect me to an agent if I have an active paid plan. But I can’t buy a plan because of the wrong country.So I’m stuck in a loop. Could an Adobe staff member please change my account country to Spain, or tell me the correct way to do it?Thanks.

ShivangiGupta · Accepted Answer

Hi ​@visual_Flutterfa85,Thank you for reaching out. I understand that you’d like to purchase Adobe Firefly Standard, but your Adobe account is currently set to Russia instead of Spain.To get this sorted, the country/region associated with your Adobe account needs to be updated to Spain first. Please follow the steps outlined in Change the country associated with your Adobe account.Once the country/region has been updated successfully, please try purchasing Adobe Firefly Standard again.Let us know how it goes, and we’ll be happy to help if you run into any issues along the way.^Shivangi

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