Need Help in Creating New Creative Cloud Account

Forum|Forum|2 years ago
June 18, 2023
3 replies
215 views

Hi, I could use some help. If there is anyone in here from Adobe, this would probably be best.

My college is migrating our emails this weekend, and my email address (and thus my login ID) is being changed, but is not yet active.

I went in and signed up for a paying student/teacher education account, using the older email address. AI will not allow me to access cloud docs because I'm on a free seven-day plan. I cancelled this, went in and purchased a new account, paying up front, and it is still saying "Not able to access cloud documents."

Anyone know a workaround for this. Does Adobe have a chat support system?

Thank You.

This topic has been closed for replies.

kglad

Community Expert

can you change your original account's email, https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-associated-with-your-Adobe-ID.html#:~:text=Steps%201%20Sign%20in%20with%20your%20AdobeID%20using,if%20you%20like%29.%204%20Click%20Save%20my%20changes.

John T Smith

Community Expert

More information

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Monika Gause

Community Expert

Only Customer Care has access to accounts.

Please contact them here: https://helpx.adobe.com/contact.html

Chat is in the bottom right. You need to enable popups in your browser.

They might only be available tomorrow, since it's the weekend.

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