Need help to pay the package 1-year. I tried many time but failures, can’t pay. Please support me

Thank you for your post, ​@Zealous_precision7a3f.

I appreciate your interest in our services, and I'm sorry to hear you're having trouble completing your purchase.

I reviewed the available account information and do not see any active subscriptions or recent Adobe transactions associated with the account. Since the purchase is not completing, this may be related to the payment method, bank authorization, or the purchase process itself.

For steps that can help resolve common payment and purchasing issues, please see: https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/online-order-and-payment-faq.html

This public discussion forum is visible to everyone, so please do not share any personal or payment information here. If you continue to experience problems after reviewing the information above, please let us know what happens when you attempt to make the purchase, including any error messages you receive, @Zealous_precision7a3f.