Need help with cancellation or a way to speak to a person

Question

I was forced to sign up to creative cloud or whatever it's called to sign a document to start work and now I'm stuck with a year of paying £15 I can't afford or I have to pay £75 to cancel.

I need help because I'm unable to pay either of these amounts and I only got charged yesterday however I signed up in December using the free trial and made sure the auto renewal wasn't available. What do I do? Can I contact a person to speak to?

The help page makes it impossible to find out the information and I just want out. I'm struggling for money as it is.

Help

kglad · Answer

that wasn't an auto-renewal that caused the problem. you have to cancel before the subscription starts (within 2 weeks of the trial start), https://helpx.adobe.com/manage-account/using/cancel-subscription.html

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded