Need help with refund

Forum|Forum|2 days ago
May 20, 2026
2 replies
21 views

Hello Adobe, beginning of May I received a subscription renewal and was charged around 500€, I cancelled my plan a few days later, as it said on the internet that if I cancel within 14 days of the renewal I will get a refund. It has been around 2 weeks and i have not received a refund and it says I do not have a pending refund. Please help me fix this issue or connect me to an actual person who can help me. Thank you

Correct answer ShivangiGupta

Hi @Miska27619917n7cf,

Thanks for reaching out.
Refunds can only be initiated if the subscription is cancelled within first 14 days of subscription purchase. As per your account info, you have an active annual prepaid subscription to CC Pro since 2 year and 17 days which makes your account ineligible for refund post cancellation.
For more details, please refer to this article: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

I hope it helps.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @Miska27619917n7cf,

Thanks for reaching out.
Refunds can only be initiated if the subscription is cancelled within first 14 days of subscription purchase. As per your account info, you have an active annual prepaid subscription to CC Pro since 2 year and 17 days which makes your account ineligible for refund post cancellation.
For more details, please refer to this article: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

I hope it helps.

^Shivangi