Need refund

Forum|Forum|2 days ago
July 29, 2026
4 respostas
13 Visualizações

I was charged after my free trial ended even though I cancelled the plan a week or so ago. I just cancelled the plan for a second time and would appreciate a refund.

M

Manan Joshi

Community Expert

If you were able to cancel it again then it means it failed the first time or that you were subscribed to multiple plans. Check https://account.adobe.com/plans to verify what all you are subscribed to and that all that you want is cancelled. Regarding refunds they are automatically processed within 14 days. You can check refund eligibility rules at https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan

danman32Autor

Participant

So if I cancelled it the day the subscription renewed, I should automatically be getting a refund? I do not need to do anything else like put in a refund request?

M

Manan Joshi

Community Expert

Yes if this was a trial and not a renewal and it is an yearly plan you should get the refund. You should check the article I gave. Explicit refund requests are not needed. You can confirm all this by connecting with Adobe Support

-Manan

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