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ellib74377463
Participant
September 13, 2020
Answered

Need to cancel due to losing job

  • September 13, 2020
  • 2 replies
  • 507 views

Hello all,

 

I have claimed 2 months off for adobe, been paying for 5 years, and now I lost my job and haven't found a new one and it's breaking my neck.

I cannot see the agent chat to talk to (I am located in Germany)and have no idea how to ask for a cancellation- any ideas?

This topic has been closed for replies.
Correct answer John T Smith

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

To cancel without paying the fee you will neet to contact chat

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

2 replies

gupta shivangi
gupta shivangi
Legend
December 6, 2024

Thanks for engaging, @mit317667020y6y.

We appreciate your efforts in helping users. However, please note that this thread is from 2020. We encourage you to continue supporting users as you have been. Your contributions make a big difference!

Best regards,
^SG

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 6, 2024

@Shivangi_Gupta 

 

(you're responding to explicit spam)

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 13, 2020

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

To cancel without paying the fee you will neet to contact chat

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    E
    ellib74377463Author
    Participant
    September 15, 2020

    Thank you so much, Adobe was kind enough to help me out here.

    Thanks also to Olga who supported me. ❤️

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