NEED TO CANCEL MY SUBSCRIPTION

Question

I Started a free trial for adobe acrobat, I linked my paypal account. I forgot to cancel the trial before the 14 days. I cannot cancel my subsciption until the paypal transaction has gone through. I dont want to be charged 27$ for a program I used once. I tried canceling the subsription but every time I press on manage account it says I have to resolve payment issue as my paypal account has no funds.How can I cancel my subsciption.

Also is there any way I can talk to an agent without waiting for 7 hours on help phone, perhaps a text chat

John T Smith · Accepted Answer

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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