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Pickygoose
Participant
February 11, 2026
Question

Need to cancel subscription - can't remember which email I used to log in

  • February 11, 2026
  • 3 replies
  • 32 views

Hello, I cant remember which email I used to log in to my Adobe account and need to manage an existing subscription. Do I need to contact customer care by email? 

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    February 11, 2026

    @Pickygoose I can confirm there are no active subscriptions or recent transactions under the account you used to create this public discussion thread.

     

    As suggested by ​@kglad please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account with the recent charges and active subscription.

    kglad
    Community Expert
    Community Expert
    February 11, 2026
    goran_8779
    Participant
    February 11, 2026

    You don’t need to email customer care.

    Try signing in at account.adobe.com with all emails you use and click “Forgot password” for each.
    If that doesn’t work, contact Adobe Support via chat and give them your payment details so they can find your subscription.

    Goran

    Marketing & Design

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