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walt_4228
Participant
August 18, 2024
Question

Need to deactivate

I had to reinstall Windows and now Acrobat Pro is throwing an already activated error.  The deactivation link is greyed out in the app.  How can I deactivate and then activate on my rebuilt PC"

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 10, 2024

you have to use a computer that has a deactivated version and a modern (non-opera) default browser and deactivate using that computer while online and able to communicate with adobe's deactivation servers.

 

there's no work-around for deactivating.

 

are you seeing an excess activation count message when trying to reinstall and activate?

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try67
Community Expert
try67Community Expert
Community Expert
August 18, 2024

What version of Acrobat?

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