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Participant
December 2, 2023
Question

Need to know about any active subscription.

  • December 2, 2023
  • 2 replies
  • 146 views

I want to know if any of these accounts have any activated subscription working. I forgot password of these emails. Its gard to reset. If any of these mails have any activated subscription. Kindly cancel it.

 

 

<emails removed-kglad>

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2 replies

Nancy OShea
Community Expert
Community Expert
December 3, 2023

Evidently you have an Adobe ID & password.

Log-in below.  Click on Manage Plans.

https://account.adobe.com/plans

 

Repeat with other log-ins.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
December 2, 2023

@sad339679628kjo 

 

no one can cancel for you via the forums.  

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.