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W
Winst5EB6
Participant
March 5, 2021
Question

need to pay invoice on app that im not use anymore

  • March 5, 2021
  • 1 reply
  • 145 views

Dear Adobe team,

 

im no longer use the app anymore.

but when i unsubcribe it, why i need to pay extra money to unsubribe it?

and it scheduled monthly.

 

i already deactivate my previous account, and still receiving this bill 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 5, 2021

I suppose you have a year-long subscription that is paid monthly. It's cheaper but less flexible. There are deadlines for unsubscribing without extra cost.

 

On the forum we cannot help you with negotiating your subscription issues. Please contact Customer Care: https://helpx.adobe.com/contact.html

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