Need to speak to billing

Question

Pleade cancel my accounts asap, inhave an old school acvount which wad supposed to expire after graduating school 3 years ago and im still being billed now on my personal chrkcing account can you please cancel j.fischer@tcu.edu! I have no access to my email and this needs to stop, please send me a message about confirming my identity

kglad · Answer

no one here can cancel on your behalf. you must cancel.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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