Skip to main content
Participant
Sep 15, 2026 11:29 AM UTC
Answered

Need to take my card off it suspended my account then still tries to pay me I’m trying to cancel my subscription I been trying to

Since the first day I wanted to try Photoshop and on the first day I did the subscription | been trying to cancel it and now it keep charging my card even when my account suspended I wanted to cancel the subscription can you help me please thank you. Because I don't want it to keep doing that if I been wanted to just cancel it in the first place but it won't let me because it keep saying update payment I don't like that. I need to make sure my card is off this account so it won't keep charging me at random times during the day so please help. And yes that's all I need help with taking my card off this account I don't need help with nothing else. I don't know why I have to write 250 just let yall know what's going on but ok I just need help with that one thing. That's all I need help with that's all I need help with that's all I need help with that's all I need help with that's All that's all that's all I need help with that one thing taking my card off this I need yall to just help me with this one problem so yall can stop charging my card even though yall suspended the account so l can keep my money that's all I need help with that's all to is community.adobe.com

: account so it won't raise my balance on my card please and thank you l don't know how many more words I need but yes that's all I need help with that's all I need help with that's all I need help with that's all I need help with just help me with that one thing

    kglad
    kgladCorrect answer
    Community Expert
    Sep 15, 2026 12:26 PM UTC

    you have to fix the payment problem (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) before you can cancel.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Sep 15, 2026 12:26 PM UTC

    you have to fix the payment problem (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) before you can cancel.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Translate