Skip to main content
Participant
September 15, 2026
Answered

Need to take my card off it suspended my account then still tries to pay me I’m trying to cancel my subscription I been trying to

  • September 15, 2026
  • 1 reply
  • 18 views

Since the first day I wanted to try Photoshop and on the first day I did the subscription | been trying to cancel it and now it keep charging my card even when my account suspended I wanted to cancel the subscription can you help me please thank you. Because I don't want it to keep doing that if I been wanted to just cancel it in the first place but it won't let me because it keep saying update payment I don't like that. I need to make sure my card is off this account so it won't keep charging me at random times during the day so please help. And yes that's all I need help with taking my card off this account I don't need help with nothing else. I don't know why I have to write 250 just let yall know what's going on but ok I just need help with that one thing. That's all I need help with that's all I need help with that's all I need help with that's all I need help with that's All that's all that's all I need help with that one thing taking my card off this I need yall to just help me with this one problem so yall can stop charging my card even though yall suspended the account so l can keep my money that's all I need help with that's all to is community.adobe.com

: account so it won't raise my balance on my card please and thank you l don't know how many more words I need but yes that's all I need help with that's all I need help with that's all I need help with that's all I need help with just help me with that one thing

    Correct answer kglad

    you have to fix the payment problem (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) before you can cancel.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 15, 2026

    you have to fix the payment problem (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) before you can cancel.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html