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T
TjmeVision
Participant
November 12, 2020
Answered

Need to talk to a real person @support ASAP!

  • November 12, 2020
  • 5 replies
  • 1045 views

I have been having problem with my subscription and CANNOT FIND THE CHAT/PHONE OPTION ON THE ENTIRE WEBSITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Somebody please guide me how to get in touch with these people!

 

This is very urgent!

5 replies

auni rizani
auni rizani
Participant
January 31, 2026

hi i hope here can help me , i really to need cancel all my adobe plan because of im a student and i can’t afford this subscription. i would like to cancel without penalty please help. i subscrip because of trial 14 days and before that time i try to cancel but can’t and now i need to pay firts and i can cancel that plan but i can’t pay im student and dont enough money and i nee tu waive cancellation fee.

M
magnetic_heart4947
Participant
August 7, 2025

I need to update method of payment on or business account

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 7, 2025

@magnetic_heart4947 

 

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

P. Kraus
P. Kraus
Participant
April 4, 2023

Exactly - my problem as well.

 

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
April 4, 2023

Hi there,

 

Happy to help!

 

Please find the link below that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 15, 2020

1. With a browser that accepts cookies and does not have script blockers, please log-in to your PAID account below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea— Product User & Community Expert
A
Anonymous
November 28, 2020

Thank you very much! I will try your solution!

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 12, 2020

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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