Never had an account until today, but I have been billed for months.

Forum|Forum|1 year ago
December 19, 2024
3 replies
215 views

I have been billed monthly for over 6 months yet never had an account or plan. I made this account today as my first account and it says I have no plans. I am being charged for no plans. The contact support does not listen or help. I am doing this from my laptop PC.

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Jeffrey_A_Wright

Legend

I am sorry, Analyzer, but I don't see any recent purchases or active memberships under the e-mail address you used to post to this public discussion forum. Please see https://adobe.ly/4gKMaMQ for possible solutions. ^JW

A

analyzer_9973Author

Participant

Exactly. I don't know why I am being charged. I have never had an active account or plan but I have been charged for months. The same email I used to sign up here is the one connected to my bank, but there has never been a plan.

John T Smith

Community Expert

Call the fraud number for your credit card to say your information was stolen and you need a refund and a new card

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Scroll down here to see a list of the forums:
https://community.adobe.com/

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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analyzer_9973Author

Participant

It won't let me because I don't have an active plan.

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