Skip to main content
Participant
May 11, 2021
Question

Never missed a payment but Adobe says my subscription has expired

  • May 11, 2021
  • 2 replies
  • 358 views

I received notification that my account has expired but I renewed it last year and you continue to take monthly payments from my credit card. What's up? Wish I could find a way on your website to contact someone, but you have gone out of your way to make finding a means of contact to a live person impossible.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    May 11, 2021

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

    or

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Participant
    May 11, 2021

    Thanks. I'll give it a try. But it sounds like a lot of work for the privilege of paying Adobe $160 a year for something that I have to fix. Wouldn't it be simpler to cancel, wait several days, and then apply for a new subscription?