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Participant
May 8, 2025
Answered

Never subscribed for plan in the last 14 days and suddenly got charged

I have used acrobat a long time ago, but definitely not in the past 14 days and i suddenly got charged.. any recommended help to get a refund?

gupta shivangi
gupta shivangiCorrect answer
Legend
May 8, 2025

Welcome to the community, @analytical_Meadow6643!

I can see that you have an active subscription to Adobe Acrobat Premium. The subscription has been purchased today from Apple Store. You may need to contact Apple store for the cancellation or refund on this account.

I hope it helps.


^Shivangi

4 replies

John T Smith
Community Expert
Community Expert
May 8, 2025

When you buy from Apple you must deal with Apple for any and all problems

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gupta shivangi
gupta shivangiCorrect answer
Legend
May 8, 2025

Welcome to the community, @analytical_Meadow6643!

I can see that you have an active subscription to Adobe Acrobat Premium. The subscription has been purchased today from Apple Store. You may need to contact Apple store for the cancellation or refund on this account.

I hope it helps.


^Shivangi

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John T Smith
Community Expert
Community Expert
May 8, 2025

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
-or contact your credit card company or bank if you think your account was stolen

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kglad
Community Expert
Community Expert
May 8, 2025

check your account, https://account.adobe.com

 

does it show a subscription?

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