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Participant
July 3, 2023
Question

New account creation is not available at this time

  • July 3, 2023
  • 2 replies
  • 600 views

How to solve the registration problem?
I know that there is a restriction for Russia and Belarus. I don't live in any of these countries. I live in Kazakhstan

    This topic has been closed for replies.

    2 replies

    gupta shivangi
    Legend
    July 3, 2023

    Hi there,

    Did you follow the suggestions shared by the expert above?

    Let us know.

    Regards,

    Shivangi

    kglad
    Community Expert
    Community Expert
    July 3, 2023

    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

     

    change your country on adobe.com, https://www.adobe.com/international/selector/

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    change currency - https://forums.adobe.com/thread/1999694

     

    change store - http://www.adobe.com/store_selector/storeselector.html

     

    change adobe.com website language - https://forums.adobe.com/thread/1999693

     

    change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

     

    ===============================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>