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bradh95804188
Inspiring
September 16, 2025
Question

New computer -suddenly no subscriptions anymore. Still logged in on my recently deceased computer?

  • September 16, 2025
  • 1 reply
  • 88 views

As it says in subject line -new computer and my CreativeCloud account info says I have no subscriptions. My old computer -graphics card died, I can start up computer but I cannot see anything and as old as it is, it's not worth what it would take to repair. Can Adobe log me out on old computer? How can I reinstate my Illuistrator and Photoshop subscriptions? SHould I cancel my subscription and start over on new computer? Help, need to get back to work!

    1 reply

    kglad
    Community Expert
    Community Expert
    September 16, 2025

    start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

     

    https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    additionally, below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english

    if that fails, change the install location

    bradh95804188
    Inspiring
    September 16, 2025

    Thanks -I will start trying these, hopefully I'll only have to use the first one but good to have backup methods to try. I notice under my account it says "you have no paid subscriptions". I was surprised to see that as I was using phyotoshop and illustrator the day my old computer went down. Here I am a week later with new computer and have no subscriptions, according to adobe. Will the links you provided still work with my situation?

    gupta shivangi
    Legend
    September 17, 2025

    Sure! Let us know how it goes. Also, I reviewed your account details and I confirm that you have an active plan for Adobe Illustrator and Adobe Photoshop.


    ^Shivangi