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bradh95804188
bradh95804188
Inspiring
September 16, 2025
Question

New computer -suddenly no subscriptions anymore. Still logged in on my recently deceased computer?

  • September 16, 2025
  • 1 reply
  • 87 views

As it says in subject line -new computer and my CreativeCloud account info says I have no subscriptions. My old computer -graphics card died, I can start up computer but I cannot see anything and as old as it is, it's not worth what it would take to repair. Can Adobe log me out on old computer? How can I reinstate my Illuistrator and Photoshop subscriptions? SHould I cancel my subscription and start over on new computer? Help, need to get back to work!

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 16, 2025

    start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

     

    https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    additionally, below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english

    if that fails, change the install location

      bradh95804188
      bradh95804188Author
      Inspiring
      September 16, 2025

      Thanks -I will start trying these, hopefully I'll only have to use the first one but good to have backup methods to try. I notice under my account it says "you have no paid subscriptions". I was surprised to see that as I was using phyotoshop and illustrator the day my old computer went down. Here I am a week later with new computer and have no subscriptions, according to adobe. Will the links you provided still work with my situation?

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      September 17, 2025

      Sure! Let us know how it goes. Also, I reviewed your account details and I confirm that you have an active plan for Adobe Illustrator and Adobe Photoshop.


      ^Shivangi

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