New license doesn't show new date

Forum|Forum|3 years ago
July 13, 2022
2 replies
133 views

I just purchased a new license for Creative Cloud for a whole new year, but when i checked my account it still says that my expiration date on the services are done on the 9th of September 2022.

Does anyone know why this stills shows and why it isn't active yet?

Thanks in advance!

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Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

T

Test Screen Name

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You don't purchase another license, in general, because they renew automatically. The chances are you will now be paying twice.

But did you do something other than sign up to pay each month? What did you buy? (Leave out personal info please).

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