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Lawrence236358770l5d
Participant
March 17, 2022
Answered

Newbie here

  • March 17, 2022
  • 3 replies
  • 270 views

I have also have had charges of $16.02 out of my checking account every month from Adobe acropro subs ?? It's disappointing  and discouraging that I cannot find what it is for nor can I cancel it. Iam not even sure what the heck it for ? Can anyone help with this.

Lawrence 

    This topic has been closed for replies.
    Correct answer Peru Bob

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    3 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    March 19, 2022

    Hi Lawrence,

     

    It must be that you signed up for a subscription plan for that product... This guide should help you figure out what's going on with your account and what to do about it.

     

    This is a user-to-user Forum, so we otherwise don't have the power to help you. But beware of scammers who might send you a private message here, as Adobe does not do support by email.

    L
    Lawrence236358770l5dAuthor
    Participant
    March 19, 2022
    Thanks for the heads up. I appreciate it.
    It was handled.
    Lawrence
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      March 17, 2022

      I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

        Peru Bob
        Community Expert
        Peru BobCommunity ExpertCorrect answer
        Community Expert
        March 17, 2022

        Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
        https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
        Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

        You may also be able to contact Adobe by phone:
        https://helpx.adobe.com/contact/phone.html

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