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3 replies

gupta shivangi
gupta shivangi
Legend
April 23, 2025

Thanks for the patience, @maria_6098,

As per your account details, there is no active subscription associated with it. Please look into this article for the unknown charge and see if it helps: https://adobe.ly/4isA2k0

Let me know if you have any questions.

 

^Shivangi

M
maria_6098Author
Participating Frequently
April 24, 2025
Żadna taka sytuacja nie miała miejsca do mojego konta nie jest przypisany
żaden plan ani subskrypcja.Ostatnia anulowana subskrypcja miała miejsce w
zeszłym roku w listopadzie proszę o zwrot pieniędzy!!!!!
kglad
Community Expert
kgladCommunity Expert
Community Expert
April 23, 2025

check your account, https://account.adobe.com

 

what's it show?

AnandSri
AnandSri
Legend
April 23, 2025

Hello @maria_6098!

 

I hope you are doing well, and thanks for reaching out.

 

Could you please share more details about your issue? Are you referring to the Acrobat subscription and charges around it? If yes, see these articles to learn more about the charges, and if you are willing to cancel the subscription: https://adobe.ly/3GgXmnx

https://adobe.ly/3GnfLPo

 

I will also loop in the experts from the team so that they can assist you better.

 

We're here to help, just need more info.

 

Thanks,

Anand Sri.

M
maria_6098Author
Participating Frequently
April 24, 2025
Nie mam żadnej subskrypcji włączonej ani żadnego planu to dlaczego została
pobrana mi opłata proszę o natychmiastowy zwrot pieniędzy.
gupta shivangi
gupta shivangi
Legend
April 24, 2025

Could you check your mailbox where you must have confirmation email for subscription purchase and cancellation? We just need to make sure the correct email has been used while registering with Adobe. 

Looking forward to your response.


^Shivangi

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