No access to apps, paying for full suite. After contacting 5 times, I'm ghosted. At my wits end.

Forum|Forum|2 years ago
March 25, 2024
3 replies
266 views

Paying for the full suite of applications, but my account says 'free account' and I cannot access any apps. This has been like this since the 20th March. I've contacted them several times and was just ghosted on my final contact. GG Adobe. Love paying for access to NOTHING.

This topic has been closed for replies.

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LewisjhAuthor

Participating Frequently

Additional info:

I have done all these steps but no luck.

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

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LewisjhAuthor

Participating Frequently

Based on this, I would assume the problem is Adobe end with activiting my licence properly. I can't even cancel my plan when logged into my account on the web, I click manage plan and the loading logo just shows up forever.

Jeffrey_A_Wright

Legend

Default, sorry for any problems you are encountering managing your plan. I am showing that case ADB-33718899-W7L5 is still in progress. Please bookmark and use the steps listed in https://adobe.ly/4cyoidS to review and make any comments to your active support case. ^JW

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