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Participant
August 7, 2026
Question

No access to email

  • August 7, 2026
  • 5 replies
  • 24 views

During registration I put wrong account name/email address. I’ve typed  which doesn’t exist. The subscription I’ve paid is set to this wrong email. How I can change subscription to correct one? Or cancel subscription if I can’t sign in

 

[Email ID remoed by Adobe Moderator, please don’t add personal information on the public platform]

    5 replies

    ShivangiGupta
    Community Manager
    Community Manager
    August 7, 2026

    Hi @stunning_Whirlwind365b,

    We are here to help. Did you try recoveing your account following the steps listed here?
    https://adobe.ly/4wFD9wJ

    Let us know.
    ^Shivangi

    ^Shivangi
    Participant
    August 7, 2026

    Yes sure. But in the most cases you should sign in first but I can’t get the verification code as this email doesn’t exist 

    ShivangiGupta
    Community Manager
    Community Manager
    August 7, 2026

    I see!
    In a situation like this, please contact our support team here: https://adobe.ly/4fYEZSg

    They'll help you with the resolution.


    ^Shivangi

    ^Shivangi