Answered

No access to my purchase

Forum|Forum|6 months ago
January 18, 2026
2 replies
77 views

I purchased All Apps – Pro Edition – EDU via my university. I used my university e-mail for the same package years ago and now I used it once more. Adobe doesn't recognise the fact that I have a paid plan and still views the account as a free user. Can I get some assistance on this? Thank you.

Bug

Correct answer kglad

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Community Expert

Community Expert

p.s. don't attach screenshots here. copy and paste them into your post.

Community Expert

Correct answer

Community Expert

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location