I asked for the cancellation of my subscription today after the 7 days of trial, but the support system says that I have no active plans. If there are no active plans, then how was I charged that amount??
[Moved to correct board by forum admin]
if you cancelled within the past few days, the refund is probably still being processed, and you should wait until, at least, 3 business days pst, have past.
otherwise, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
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