No credits provided for payment of the plan

Forum|Forum|6 months ago
July 7, 2025
1 reply
161 views

Good day
I have been your subscriber for over a year. Payment is made automatically every month.
My next payment was made on July 2, 2025, but credits for generating images have not been provided.
What is the problem?

PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM... Moderator

Account management

S

SamarthS

Community Manager

Hi @Olga Hor!

Thanks for reaching out, and apologies for the inconvenience. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/44G2XfC

thanks

^Sam

O

Olga HorAuthor

Participant

Thanks.I try chis chat but it didn`t help. My plan is active. I paid $11.99. But no service was provided. I paid the money but did not receive any credits for generation. Every month I received 2000 credits. Not this time