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edwards5980008
Participant
Sep 9, 2026 1:15 PM UTC
Answered

No credits were issueed

I am using the Firefly model and have purchased a subscription. The credits will reset on 9/22; however, I was using the app earlier, I believe around 9/4 or so, and it said the credits would reset in less than an hour, but they never did.

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    Sep 10, 2026 1:24 PM UTC

    Hi there,

    We appreciate you writing in.

    I reviewed your account details and found that you have purchased the credits 26 days ago. The credits get reset every month so ideally, they would get reset in 4 days of time.

    You can get more details here: https://adobe.ly/4hiUUNc

    I hope it helps.
    ^Shivangi

    ^Shivangi
    View reply

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 10, 2026 1:12 PM UTC

    post this in the firefly forum, https://community.adobe.com/p/firefly 

     

    p.s. change your title to avoid a duplicate message problem.

    Translate
    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    Sep 10, 2026 1:24 PM UTC

    Hi there,

    We appreciate you writing in.

    I reviewed your account details and found that you have purchased the credits 26 days ago. The credits get reset every month so ideally, they would get reset in 4 days of time.

    You can get more details here: https://adobe.ly/4hiUUNc

    I hope it helps.
    ^Shivangi

    Translate
    ^Shivangi
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