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edwards5980008
Participant
September 9, 2026

No credits were issueed

  • September 9, 2026
  • 2 replies
  • 12 views

I am using the Firefly model and have purchased a subscription. The credits will reset on 9/22; however, I was using the app earlier, I believe around 9/4 or so, and it said the credits would reset in less than an hour, but they never did.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 10, 2026

    post this in the firefly forum, https://community.adobe.com/p/firefly 

     

    p.s. change your title to avoid a duplicate message problem.

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    September 10, 2026

    Hi there,

    We appreciate you writing in.

    I reviewed your account details and found that you have purchased the credits 26 days ago. The credits get reset every month so ideally, they would get reset in 4 days of time.

    You can get more details here: https://adobe.ly/4hiUUNc

    I hope it helps.
    ^Shivangi

    ^Shivangi
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