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Participant
July 10, 2025
Question

No funciona la suscripción premium que compre

  • July 10, 2025
  • 3 replies
  • 138 views

Hola el día de hoy compre suscripción premium y quiero usarla y es como si no haya comprado, luego también dice que hasta que no termine la suscripción no cobrarían sin embargo si me cobraron 1$ dos veces. EMAIL REMOVED FROM PUBLIC FORUM

version de la aplicación:25.6.2.39679

Sistema operativo linux

3 replies

kglad
Community Expert
Community Expert
July 11, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
July 11, 2025

mac and windows, only.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

John T Smith
Community Expert
Community Expert
July 11, 2025

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Linux is not supported

 

This is a public forum, not Adobe support... other users can't help
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html-be
sure to keep the verification email you will receive when you cancel