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I
iwowsoft
Participant
September 21, 2020
Question

NO INVOICE RECEIVED FOR CANCELLATION FEE

  • September 21, 2020
  • 1 reply
  • 468 views

I did not receive any invoice in my email for the cancellation fees paid.

 

And then my administrator rights was revoked, and I cant even retrieve the invoice from anywhere.

 

How do I even contact adobe support to get that invoice?

    This topic has been closed for replies.

    1 reply

    Tacafy大尉
    Tacafy大尉
    Legend
    September 21, 2020

    iwowsoft, Hello.
    You will need to check customer support using this procedure to see if you can check.

    Adobe Help Center

    I
    iwowsoftAuthor
    Participant
    September 21, 2020

    Tacafy,

     

    No, I cant even contact support because they have deactivated my admin access.  So, I dont have the rights to speak to them.

     

    Appreciate if you know any other way to reach them.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 22, 2020

    Pick up the  phone during normal business hours, M-F.  Phone numbers vary by region.  Do a Google search for "Contact Adobe."

     

    Keep in mind, you cannot have it both ways. You cancelled your plan.  That means there is nothing more to discuss.  Your plan no longer exists.  50% early cancellation fees are the terms you agreed to when you joined. 

     

    Nancy O'Shea— Product User & Community Expert
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