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W
Wienke
Known Participant
March 20, 2024
Answered

No, it's not $9.99/year.

  • March 20, 2024
  • 2 replies
  • 1004 views

When I first signed up for the photography plan, I was delighted to see that it was priced very low, $9.99/year. So it was quite a surprise when the actual bill was $120. Because it's $9.99/month, not /year.

I called Adobe and pointed out the discrepancy between the advertising and the actual billing.

But, still now in 2024, this is what Adobe emailed me as a renewal notification:

Here’s a quick look at your renewal details:
Subscription:
Photography plan (20GB)
Payment:
US $9.99/year plus Tax/VAT

 

This topic has been closed for replies.
Correct answer Peru Bob

Yes, sorry, the complaint was about the "/year" for "/month". I was just rounding the bill amount to the nearest dollar.

I do actually find "0.99" prices irritating, taxing one's attention to round up--but every single retailer does this, is practically required to do it, I will do it myself, so I won't make complaints there.


I'm not sure who should be contacted to fix the error, but since no harm has been done, I'd just wait and see if it gets fixed next year.  But yes, it is annoying to see a typo like that.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 20, 2024

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
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This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 20, 2024

you're complaining about 12 cents?  <- error.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 20, 2024

@kglad 

I think the OP is complaining about the typo of $9.99/year rather than the $9.99/month that it should be listed as, not the 12 cents.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
March 20, 2024

Yes, sorry, the complaint was about the "/year" for "/month". I was just rounding the bill amount to the nearest dollar.

I do actually find "0.99" prices irritating, taxing one's attention to round up--but every single retailer does this, is practically required to do it, I will do it myself, so I won't make complaints there.


I'm not sure who should be contacted to fix the error, but since no harm has been done, I'd just wait and see if it gets fixed next year.  But yes, it is annoying to see a typo like that.

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