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Participant
September 24, 2026
Question

no me deja usar la prueba gratuita y la confimer con el banco y no me deja hacer nada

  • September 24, 2026
  • 2 replies
  • 19 views

puse la prueba gratuita por 7 dias me dejo crear un video pero ahora sale como si no tuviera la prueba me dice que la tengo que volver a coger pero no se por que sale asi que solucion me dan 

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    September 25, 2026

    Thank you for posting your question, ​@practical_Moonbeam55cc.

     

    I understand how frustrating it can be when a trial initially works and then suddenly becomes unavailable, especially when you're trying to continue creating content.

     

    I reviewed the status of the trial associated with your account and can confirm that it is no longer active. For privacy and security reasons, we can't discuss specific account details in a public forum.

     

    If you have questions about why the trial was canceled or would like us to review the account with you, please get in touch with us directly through our secure support channel:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you have any additional questions, please update this public discussion, ​@practical_Moonbeam55cc.

    Peru Bob
    Community Expert
    Community Expert
    September 25, 2026

    Did you use all the available credits on your trial?