No me permite cambiar de plan.

Hi there,

Thank you for writing to us. Happy to help!

We have checked your account and we see that you have an active Photography subscription under the email address associated with the community which is currently in cancelling status.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Also, we are happy to share the link of the plans and pricing of Creative Cloud All Apps and more.

https://www.adobe.com/creativecloud/plans.html

Since, this is a community forum, if you have any further questions as suggested earlier kindly contact the Adobe Support team and they will surely help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

contact adobe support and request a plan upgrade.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>