No me permiten cancelar mi plan.

Question

Desde agosto que quiero cancelar mi plan y ya estamos Octubre!! Hasta tuve que dar de baja mi tarjeta para que no sigan cobran o me dejarian sin nada. Cada que quiero cancelar me aparece un mensaje rojo que dice “Intentelo más tarde” o a veces ni carga la ventana de cancelación, necesito una solución ¿qué puedo hacer?

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@María37193661k499.I understand how frustrating it must be to have been trying to cancel your plan since August and still be unable to complete the process.I checked the information available to us and found that you have 34 different accounts associated with Adobe. The active subscription may be under one of those other accounts.When signing in, Adobe may display an account/profile chooser if more than one account or profile is associated with your sign-in information. Use the chooser to select the appropriate account or profile, then check the plans associated with it.More information about managing Adobe profiles:https://helpx.adobe.com/business/enterprise/setup-onboarding/sign-in-and-access/manage-adobe-profiles.htmlSince there are 34 accounts to check, I recommend contacting us directly so we can help locate the account with the active subscription and assist you with the next steps:https://helpx.adobe.com/contact.html?rghtup=autoOpenPlease let us know if you have any additional questions, ​@María37193661k499.

Peru Bob · Answer

Try a different browser with Wi-Fi turned off or use a mobile phone.

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.