no me procesa el pago

Forum|Forum|11 months ago
February 21, 2025
1 reply
126 views

hola buenas, tengo un problema ya pague el adobe substance 3d y su paquete y ya tengo el cargo, pero no cuando ingreso a las aplicaciones me carga que tengo un el adeuda y ya tengo el pago de confirmacion pero no se porque

Bugs & Crashes

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

Kanikas

Community Manager

Hi mauricio_1708,

I see that you have an active Creative Cloud all apps plan and a Substance 3D subscription under the email id that you are using with this community. Please make sure to sign in with your personal profile and the organization/work profile to use the subscription.

Please feel free to update the thread if the above option does not help.

Thanks
^KS

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