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Participant
February 21, 2025
Question

no me procesa el pago

  • February 21, 2025
  • 1 reply
  • 126 views

hola buenas, tengo un problema ya pague el adobe substance 3d y su paquete y ya tengo el cargo, pero no cuando ingreso a las aplicaciones me carga que tengo un el adeuda y ya tengo el pago de confirmacion pero no se porque

1 reply

kglad
Community Expert
Community Expert
February 24, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Kanikas
Community Manager
Community Manager
February 24, 2025

Hi mauricio_1708, 

I see that you have an active Creative Cloud all apps plan and a Substance 3D subscription under the email id that you are using with this community. Please make sure to sign in with your personal profile and the organization/work profile to use the subscription. 

 

Please feel free to update the thread if the above option does not help. 

 

Thanks 
^KS