No option to cancel free trial before paying, then after paying get told I can't be refunded

Question

What is this madness, I signed up to a 7 day trial of the photography plan but couldn't cancel it because it kept telling me I had to pay in order to change any of my card information or payment plans, so I was charged after the 20th attempt for £10 but customer support refuse to refund me and just keep trying to jam 'free months' down my neck telling me I should take the free months for software I don't even have installed anymore

They then try telling me I have to pay a £55 cancellation fee if I want to cancel the subscription I didn't want, lol

Manan Joshi · Answer

If you contacted support for cancelling your subscription during the first 14 days then they will issue a refund to you. Please contact support again and let them know what has transpired so far and ask to cancel it. If the agent does not understand or still try to lead you down the free months way, ask to be connected to the manager, keep escalating untill you get hold of someone who understand the issue.

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
-Manan

-Manan

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