no option to cancel my plan

Forum|Forum|8 months ago
May 30, 2025
1 reply
370 views

Hello. There is a problem with my free trial. I got a free trial, it has been almost a week and i want to cancel it, but there is no information about it on my account, and there is no option to cancel it because it says ,,Unable to load plans''. im scared that i will be charged for not canceling because i got a illustrator plan for a year, but i only wanted to try it. What can I do, and do I even have the plan?

kglad

Community Expert

use a different browser that's updated and not opera.

A

Anshul_Nautiyal

Community Manager

Hi @dovydas_1760,

Thank you for reaching out. I understand your concern regarding the cancellation of your free trial and the “Unable to load plans” error.

To help resolve this issue, please try the following steps:

As suggested by kglad, use a different, up-to-date browser such as Chrome, Firefox, or Edge. Opera can sometimes cause compatibility issues.
Clear your browser’s cache and cookies before logging in again.

Please try this and let us know if the issue persists or if you have any further questions.

Regards,
^AN

D

dovydas_1760Author

Participant

Hello, i did all the steps, and use Chrome and it still says the same thing..

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded