No option to cancel my subscriptions

Forum|Forum|3 years ago
May 12, 2022
2 replies
153 views

I've been using Photoshop for the past few months, I now don't need it. There is literally no option to cancel my subscription, when I press 'Manage Plan' it just tells me to update my payment method which I'd rather not be charged since I'm not using Photoshop.

For the sheer lack of support I definitely won't be renewing any future plans.
Such a trap subscription.

This topic has been closed for replies.

kglad

Community Expert

because you probably have an annual commitment/subscription, there is a charge for cancelling (=1/2 the cost of the remaining months of your subscription).

as long as you understand that, you can cancel, just contact support per @AxelMatt's suggestion.

AxelMatt

Community Expert

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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