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jakubs80855498
Participating Frequently
August 11, 2018
Question

NO OPTION TO CANCEL MY TEAM PLAN

  • August 11, 2018
  • 10 replies
  • 5695 views

I have been trying to cancel my team plan for months I have spent hours, on the phone and sending emails to adobe support, since there is no online option to do it.

On 31st of January 2018 I have cancelled over the phone my team plan for all applications ($A101.19) and ordered a plan for a single app (Indesign) and a Photograpgy Plan  (I don't need all apps anymore)

.

From that moment on I should have been charged A$42.88 a month. Not only I am still being charged for the team plan (just got an email with September invoice) but I am also charged $42.88 for In-Design and Photography packages.

Adobe support, pull your finger out. How many more hours will I have to spend to get it cancelled and get a refund? I can't even delete my card details on your website which I think is against the law.

Regards,

Jakub

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    10 replies

    ScottVal
    ScottVal
    Participating Frequently
    August 13, 2018

    Jakub,

    I have sent you a private message regarding your Adobe ID account information. Please review this message and feel free to reply to us there or contact our chat support who can help with the cancel of the CC Teams seat.

    Thanks

    Scott

    jakubs80855498Author
    Participating Frequently
    August 13, 2018

    Hi Scott,

    I changed my team plan to 2 individual apps in January 2018- please see follow up email from Netika (unfortunately nothing happened since then). I don’t require the team plan and would like to receive a full refund as confirmed by Netika- see below.

    She has just sent me another email saying she is looking into it, but I wouldn’t mind if you also had a look. I’m really frustrated and I want my money back (for the team plan that I shouldn’t have been charged for)

    The 2 app account is suspended because my card ran out of money. It will work again once I receive my refund.

    Regards,

    Jakub Szopka

    Senior Designer

    [private data deleted by moderator]

    Hi Jakub,

    Thanks for your time today, As discussed, I have raised the cancellation of your CCT Plan which was changed to an Individual plan in January. I have also requested for the Refund of 6 months on the same from the time you have moved to the individual.

    It will take 5-10 business days to be actioned and settled.

    Please let me know if in case you do not see this actioned within this window of 2 weeks.

    Regards,

    Netika Pathak

    Customer Success Manager, ANZ

    [private data deleted by moderator]

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 13, 2018

    jakubs80855498  wrote

    Adobe support, pull your finger out. How many more hours will I have to spend to get it cancelled and get a refund? I

    Hi Jakup,

    When did your Team plan start? A Team plan is available for a year and has an anniversary date. You can cancel the plan for that data.

    You need to contact your vendor if that is not Adobe. If it is Adobe, you can contact Adobe to cancel for the end of contract. Do so via chat and let you send the transcript. That will allow you to recapitulate what has been agreed on.

    jakubs80855498  wrote

    I can't even delete my card details on your website which I think is against the law.

    I'm not giving legal advice here but I think it is lawful not to allow you to delete your card information as long as you have obligations to Adobe.

    ABAMBO | Hard- and Software Engineer | Photographer
    jakubs80855498Author
    Participating Frequently
    August 13, 2018

    Adobe support confirmed twice that my monthly team plan was cancelled (never was). I don't think I have any legal obligation with them mate..

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 13, 2018

    jakubs80855498  wrote

    Adobe support confirmed twice that my monthly team plan was cancelled

    There is no "monthly" team plan:

    Subscription terms

    Annual contract paid monthly or up front; or choose prepaid term from 1 to 3 years

    There is only an annual plan that you can pay on a monthly basis or prepaid.

    So again: What is the anniversary date of your plan? That is the date for which you can cancel your subscription.

    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 11, 2018

    [ moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

    jakubs80855498Author
    Participating Frequently
    August 13, 2018

    Don't move my post please. I want everyone who is interested in the creative cloud apps to see it!!

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