No plan but still charged.

Forum|Forum|23 days ago
June 30, 2026
2 replies
25 views

Hello,

I received a charge on card that I can’t locate a plan for.

I’ve used the transaction search and have located the email ID and it’s attached to this account.

I’d like it refunded

Help please :)

Correct answer ShivangiGupta

Hi @MarcusB,

We are sorry for the trouble. As per your account details, I can see that Acrobat Studio was purchased and then later cancelled in the month of June.

Adobe has initiated a refund 2 days ago. I’d recommend you to wait for 10-12 days for the refund to get processed to your bank account.

Let me know if you have any additional questions.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @MarcusB,

We are sorry for the trouble. As per your account details, I can see that Acrobat Studio was purchased and then later cancelled in the month of June.

Adobe has initiated a refund 2 days ago. I’d recommend you to wait for 10-12 days for the refund to get processed to your bank account.

Let me know if you have any additional questions.

^Shivangi

kglad

Community Expert

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

M

MarcusBAuthor

Participant

Thanks for replying but I’ve done that and there’s plan attached to the email account. Which I wrote above.

M

MarcusBAuthor

Participant

Thanks for replying but I’ve done that and there’s plan attached to the email account. Which I wrote above.

This should say

“Theres no plan attached”

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